Technical Support

“When a customer invests in an i-CAT®, they are not just buying a cone beam scanner, they are becoming a part of the i-CAT family.”

From the innovators of cone beam technology, the i-CAT Network provides highly specialized service
and support with the strength of a dedicated 3D focus.



Experience a world of support with our far-reaching, geographically convenient and immediate technical response team.

- Convenient telephone support
- Excellent knowledge
- Remote assistance for every i-CAT
- Responsive Field Service team across the U.S. and Canada, including HI and AK
- Field Support Product Specialists available whenever needed


Imaging Sciences Headquarters/Service Center

Imaging Sciences International, LLC
World Headquarters
1910 North Penn Road
Hatfield, PA 19440

1 800 205 3570 Option 5

Contact via email

To re-order consumable parts for your i-CAT, please contact our Customer Care department at 1 800 205 3570 Option 0.


Customer FAQs:

Please view our Frequently Asked Questions document to address any questions you have on the following topics:

  • Burning CDs from i-CATVision Software
  • AVG Set Up
  • Fast Scan Settings
  • How to Complete a Retro-Reconstruction
  • Hardware recommendations for i-CATVision


    Asia Pacific Service Center

    7500A Beach Road
    #09-303/309 The Plaza
    Singapore 199591
    Technical Hotline +65 6420-0300

    Contact via email


    Western Europe Service Center

    KaVo Dental GmbH
    Hotline Imaging
    Bismarckring 39
    88400 Biberach/Riss
    07351 56 4100

    Contact via email


    Design Engineering site location:
    DHR Holding India Private Limited
    501, 5th Floor, JMD Pacific Square,
    Sector 15, Part 2,
    Gurgaon – 122 001